Wrynvale Studio

Support

Need help with the app, a purchase, an advertisement, or saved progress? The answers below cover common questions. You can also send a bug report, accessibility note, feature suggestion, or other feedback.

How to play

Open a puzzle and use Help for the complete rule and controls. The key rule is: covering the same square twice clears it. Use every tile once, rotate the selected tile when needed, then tap to place it or drag to preview its position before lifting your finger.

We do not provide step-by-step solutions to individual puzzle boards. If a puzzle appears impossible because the app is behaving incorrectly, report the game mode, difficulty, and the steps that led to the problem.

Before reporting a technical problem

• Make sure Think in Layers and iOS are up to date.
• Close and reopen the app, then restart the iPhone if needed.
• Include the app version, iPhone model, iOS version, what you expected, and what happened instead.
• Add a screenshot only when it helps explain the problem.

Restore Remove Ads

Open Think in Layers, go to Settings, and choose Restore Purchases. Make sure the device is signed in to the Apple Account that originally purchased Remove Ads. You will not be charged again for a successful restoration. If Remove Ads still does not unlock, contact Wrynvale Studio support. For refunds, unexpected charges, or payment questions, use Apple's Report a Problem service.

Ads and privacy choices

An unavailable ad should never stop a puzzle. Think in Layers remains playable offline, although ads and purchase restoration require a network connection. Where Google requires ongoing privacy controls, open Settings and choose Ad privacy options to review or change your choices. The one-time Remove Ads purchase stops interstitial ads in the game.

Report an inappropriate or broken ad

Please report any ad that is offensive, misleading, age-inappropriate, impossible to close, frozen, or shown more often than expected. Include the approximate date and time, what the ad promoted, what went wrong, and a screenshot if you already have one. Do not reopen or interact with a suspicious ad just to collect more information.

Saved progress

Progress and preferences are stored locally on the device. Deleting or reinstalling the app, clearing its data, or moving to another device may remove progress. Wrynvale Studio cannot recover local progress because the game has no player account or cloud-save service. The Remove Ads purchase can be restored separately through Apple.

Daily puzzle timing

The Daily puzzle changes on a UTC calendar schedule. Depending on your time zone, the next Daily may begin before or after local midnight.

Sharing a result

Share result opens the iOS share sheet with a short text summary. You choose whether and where it is sent. If sharing is unavailable, make sure the destination app is installed and able to accept text.

Privacy and email safety

Support emails and attachments are handled as described in the Privacy Policy. Never send passwords, payment-card details, Apple Account credentials, or other sensitive information. Apple—not Wrynvale Studio—handles refunds, payment details, and billing decisions.